Alerti - Artificial Intelligence for hotels

Improve your online reputation and increase revenue

Artificial intelligence to analyze the reviews posted by your customers

Our technology translates and analyzes for you the reviews posted about your hotel
Data is compiled to highlight your customers’ main topics of conversation
Understand at a glance what your customers like and dislike and why

Our algorithm analyzes the sentiment of your customers’ topics of conversation to identify your key strengths and weaknesses
Understand the sentiment around each of the services you provide (rooms, staff, hospitality, breakfast, restaurant, bar …)
Find in one click the reviews mentioning negatively any of the services you provide and understand why your customers are unhappy
Have the right information to improve customer experience and increase your ranking on review sites

Our AI engine translates, detects and categorizes in categories and sub-categories the topics of conversation of the reviews
Understand the big picture about your business while being able to easily dive into the details
Understand what your customers think of each of your services (e.g. the rooms but more specifically the bathrooms, bedding, minibar, soundproofing … )
Access the data and filter per country, type of customer (solo, family, friends,business) and language

Get detailed insights to measure and improve your online reputation
See at a glance the most discussed topics of conversation and your key strengths and weaknesses
Know the positive and negative trends
Measure the progress made over time

Monitor reviews posted about your competitors
Our technology detects what their customers talk about when reviewing them
Know your competitors strengths and weaknesses against yours
Our competitive matrice positions you against your competitors on criterias specific to the hospitality industry