Artificial intelligence to analyze the reviews posted by your customers
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Our technology translates and analyzes for you the reviews posted about your hotel
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Data is compiled to highlight your customers’ main topics of conversation
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Understand at a glance what your customers like and dislike and why
Artificial intelligence to detect your strengths and weaknesses
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Our algorithm analyzes the sentiment of your customers’ topics of conversation to identify your key strengths and weaknesses
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Understand the sentiment around each of the services you provide (rooms, staff, hospitality, breakfast, restaurant, bar …)
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Find in one click the reviews mentioning negatively any of the services you provide and understand why your customers are unhappy
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Have the right information to improve customer experience and increase your ranking on review sites
Understand the big picture while having the detail at your fingertips
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Our AI engine translates, detects and categorizes in categories and sub-categories the topics of conversation of the reviews
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Understand the big picture about your business while being able to easily dive into the details
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Understand what your customers think of each of your services (e.g. the rooms but more specifically the bathrooms, bedding, minibar, soundproofing … )
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Access the data and filter per country, type of customer (solo, family, friends,business) and language
Measure your online reputation with key insights
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Get detailed insights to measure and improve your online reputation
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See at a glance the most discussed topics of conversation and your key strengths and weaknesses
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Know the positive and negative trends
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Measure the progress made over time
Benchmark against your competitors
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Monitor reviews posted about your competitors
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Our technology detects what their customers talk about when reviewing them
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Know your competitors strengths and weaknesses against yours
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Our competitive matrice positions you against your competitors on criterias specific to the hospitality industry