Monitor reviews and the sentiment
around your brand
Our search engine monitors hundreds of millions of sources. You’ll have access to conversations from every corner of the web, from review sites like Google My Business, Tripadvisor, Booking, Expedia to social networks such as Twitter, Facebook, Instagram as well as blogs, forums, online news, youtube.
Centralize reviews within
a single interface
Automate your review collection and access all the information you need in one place. Easily filter reviews by source, period, ranking, sentiment, countries, type of customer or even by your customers’ topics of conversation. Be alerted when negative reviews are posted about you.
Gain detailed review insights
to measure your reputation
Monitor your Reputation Score and the number of positive and negative reviews posted about your business. Measure their distribution by source, ranking, countries, type of guests. Go further by analyzing the topics of conversation of your customers and their sentiment and detect the emerging positive and negative trends.
Leverage artificial intelligence
to understand your customers
Our machine learning technology analyzes the reviews posted about your business to extract the topics of conversation of your customers and their sentiment. See at a glance your key strengths and weaknesses and the positive and negative trends emerging. You have the right information to know which measure to take to be able to exceed your customers’ expectations, improve your rankings on review sites and increase your revenue.
Improve your
customer service
Share your alerts, work as a team, manage your coworkers permissions. Assign tasks to your collaborators and follow the progress made. Respond to posts, comments, reviews directly from your alerti account and keep track of who did what. Improve operational processes and your customers’ satisfaction.
Monitor your
competitors
Monitor what is being said about your competitors and compare your reputation to theirs. Analyze the topics of conversation of their customers, their key strengths and weaknesses. Compare your brand image to theirs on specific criterias (i.e rooms, cleanliness, breakfast ..) with our competitive matrix.
Measure the progress
made
Watch KPI evolution, compare various periods to see what’s gone up or down. Track the evolution of the number of reviews posted, their sentiment, the positive and negative trends and compare one period to another. Analyze the evolution of key metrics according to your business goals.
