Your reputation matters

Monitor all type of sources (review sites such as Google MyBusiness, Tripadvisor, Booking, Expedia as well as blogs, forums, online news, Twitter, Facebook, Instagram, YouTube) and receive alerts when negative reviews are posted about your business.

Identify positive and negative trends and measure the image you portray and your online reputation with key metrics (reputation score, number of positive and negative reviews over time, distribution by source, country, type of guests ..). Benchmark against your competitors.

Automate your brand listening and review collection and centralize all your customer reviews in a single interface. Respond to reviews quickly, exceed your customers’ expectations and improve your ranking on review sites.

Our machine learning technology identifies the topics of conversation of your customers and their sentiment as well as your strengths and weaknesses. You know what impacts the most your rankings, how to exceed your guests expectations and improve your reputation.

Retrieve and reply to messages, comments and mentions of your Facebook pages, Instagram accounts and Twitter accounts. Benefit from advanced insights to measure your performance on social media. Identify your ambassadors.

Gain detailed competitive insights and see how you stack up against your competitors. Identify their strengths and weaknesses against yours across key hospitality-specific concepts. Monitor both what is being said about your competitors and what they publish on the web.