Must-have tool to manage your online reputation
Monitor your reputation
Monitor review sites, online news, blogs, forums, Twitter, Facebook, Instagram, YouTube. Receive alerts as soon as negative reviews are posted about you and respond quickly to take control of your reputation.
Measure your reputation
Measure the satisfaction of your customers. Monitor key metrics such as your reputation score, the number of positive and negative reviews, their distribution by source or ranking, the positive and negative trends.
Improve your reputation
Our artificial intelligence engine discovers the topics of conversation of your customers and their sentiment. Understand your key strengths and weaknesses, what impacts your overall score and how to exceed your customers’ expectations.
Engage on social media
Receive and respond to the messages, comments, mentions of your Facebook pages, Instagram and Twitter accounts from alerti. Get advanced insights of your social accounts and measure the engagement of your posts.
Monitor your competitors
Monitor what is being said about your competitors, identify the topics of conversation of their customers, their key strengths and weaknesses and how you stack up against them thanks to our semantic technology.
Identify key influencers
Identify the influencers, ambassadors or detractors of your brand. Find the influencers talking about your competitors. Easily segment them according to positive and negative mentions as well as where they post.
Leverage artificial intelligence to understand your customers
Our artificial intelligence engine collects and analyzes the reviews posted about your business and your competitors to extract the information you need, identify the topics of conversation of your customers and their sentiment, your key strengths and weaknesses, positive and negative trends as well as how you stack up against your competitors. We provide you with the right information so you can act and put in place the necessary measures to ensure your customers satisfaction and exceed their expectations in order to improve your ranking on reviews sites, increase your revenue and predict tomorrow’s trends.