FAQ

How do I create an alert?

To create an alert, click on the “Alerts” tab, then on the “New Alert” button.

• Enter the keyword(s) corresponding to the themes you want to follow: your name, the name of your company, your products, your brands, your competitors, etc.
  The advanced search lets you exclude keywords or specify if you want to search for an exact expression or for one or more keywords.
• Select the sources you want to track: online press, blogs, forums, microblogs, images, videos, etc.
• Specify the language in which you want to receive the results.
• Click on Save and your alert is created. You will start receiving your first results right away!

How do I access the results of my alerts?

Click on the “Alerts” tab, then the title of the alert you want to view. You will access the results of this search, which you can filter by date, by source, or by tone (positive, negative, or neutral). If you want to read unread results only, just click on the “unread articles” icon below the title of the alert.

How many alerts can I create per account?

The number of alerts you can create is unlimited with the Pro version. This way, you can create alerts on you, your company, your products, and also on your competitors, your business segment, or any subject of interest to you.
Using the free version, you can only create one alert.

How do I share my alerts?

To share an alert with one or more collaborators, you have two options:
1. From the dashboard for your alerts (Alerts tab), click on the Share icon, below the title of the alert you want to share.
2. From the results page for the alert you want to share, click on the “add a collaborator” button located in the “collaborators” block in the column to the left of the alert.
On the alert-sharing form, you then just have to enter the email address of the person you want to share your alert with.

Can I share an alert with a group of contacts?

Yes. To do this, you just need to organize your contacts into groups. On the sharing form for your alert, enter the name of the group of contacts you want to share your alert with.

How do I add a contact?

A contact must be linked to an alert. To add a contact, you just need to share an alert with the contact. You will see this contact appear in your contact manager: “Contacts” tab.

How do I access my tasks?

To access all the tasks that have been assigned to you or that you have assigned to others, click on the “Tasks” tab.
You can then view the tasks based on their status: open or completed.
You can also make a distinction between the tasks that have been assigned to you and others.

How do I comment an article?

To comment on an article, you just have to click on the “comment” icon that displays when you click on the title of the article or when you mouse over the title of the article.
The comment you add to the article will only be visible to you and the contacts you share the alert with.

Why does the search engine often give me articles that are over a year old?

This scenario occurs for searches on the Web resource. This is normal behavior when performing a Web search.

We use the APIs of different search engines for the Web search. When a page is modified, it is re-indexed in the search engine and shows up as having been modified recently. However, the modification can be a part of the page that is not directly related to the article talking about your brand and which is much older. Yet this page will show up in recent results.

You can exclude web results from your searches, by unchecking the “web” source on the settings page for your alert. This way, you can use filters to extract the results by source.

Why do I sometimes find video sites and blogs in my Web results?

The Web search encompasses all sites whose results can potentially contain images, video, blogs, and forums. You can, however, have a more precise search within each source by asking our search engine to search specifically in blogs, forums, video and image sites, etc. To do this, you just have to check the sources you want to scan when creating your alert (or by editing the settings form for your alert afterward). Filters are then available on the results page for your alert in order to extract the results by source.